l89s Frequently Asked Questions

QHow do I create a new account on l89s?

Creating an l89s account takes under two minutes. Visit the l89s Login page and click Register, then enter your full name, mobile number, email address, and a strong password. You must confirm that you are 21 years of age or older — the minimum legal age for gambling on l89s. Once submitted your account is active immediately and your wallet is set to BDT with no conversion fees for bKash, Nagad, or Rocket deposits.

QWhat documents do I need for KYC verification on l89s?

l89s requires standard KYC documents before processing your first withdrawal. You will need a valid government-issued photo ID — your National ID card (NID), passport, or driving licence — plus a proof of address issued within the last 90 days, such as a utility bill or a bank statement from Dutch-Bangla Bank, BRAC Bank, Islami Bank Bangladesh, or any other recognised Bangladeshi bank. KYC review is typically completed within 24 hours.

QHow do I reset my l89s password if I have forgotten it?

To reset your l89s password, go to the Login page and click Forgot Password. Enter the email address linked to your account and a secure reset link will arrive within a few minutes — check your spam folder if it does not appear in your inbox. If you no longer have access to your registered email address, email [email protected] from any address with your registered username and our team will guide you through a manual verification process.

QCan I open more than one account on l89s?

No — l89s enforces a strict one-account-per-person policy. Opening duplicate accounts is a violation of our Terms and Conditions and will lead to permanent suspension of all related accounts and forfeiture of any balances held within them. If you have accidentally created a second account, contact [email protected] immediately so our team can merge or close the duplicate without penalising you.

QHow do I permanently close my l89s account?

To permanently close your l89s account, email [email protected] with the subject line Account Closure Request from your registered email address, including your username and the reason for closure. Any remaining balance will be withdrawn to your registered payment method before the account is deactivated. If gambling has become a concern, we strongly encourage you to consider self-exclusion instead, which is reversible after a set cooling-off period.

QWhich payment methods can Bangladesh players use on l89s?

l89s supports all major Bangladesh payment options including bKash, Nagad, Rocket, and Upay mobile wallets, plus bank transfers from Dutch-Bangla Bank, BRAC Bank, Islami Bank Bangladesh (IBBL), City Bank, Sonali Bank, and most other Bangladeshi banks. Visa and Mastercard are also accepted. All transactions are settled in Bangladeshi Taka (BDT) with no hidden currency conversion fees applied at our end.

QHow long does a bKash deposit take to appear in my l89s wallet?

bKash deposits on l89s are credited almost instantly — usually within 30 seconds to 2 minutes after bKash confirms the transaction on their end. During high-traffic periods this can occasionally extend to 10 minutes. If your deposit has not appeared after 15 minutes, email [email protected] with your bKash transaction ID and our team will investigate and resolve the issue the same day.

QWhat is the minimum deposit amount on l89s?

The minimum deposit on l89s is ৳200 BDT for mobile wallet methods including bKash, Nagad, Rocket, and Upay. Bank transfers have a minimum of ৳500 BDT. There is no enforced upper deposit limit for standard accounts, though very large single transactions may trigger a routine security review as part of responsible transaction monitoring. All deposit amounts are processed in Taka with no conversion fees charged by l89s.

QHow long does a Nagad withdrawal from l89s take to process?

Nagad withdrawals from l89s are typically processed within 1 to 4 hours during standard Bangladesh business hours (BST, UTC+6). Most approved withdrawals land in your Nagad wallet the same day the request is submitted. Requests made outside business hours or on public holidays such as Eid may be processed on the next working day. You will receive a notification once your withdrawal is dispatched from our end.

QWhat is the minimum withdrawal amount on l89s?

The minimum withdrawal on l89s is ৳500 BDT for all supported methods including bKash, Nagad, Rocket, and bank transfers. l89s does not charge a withdrawal processing fee — any charge you see is levied by your bank or mobile wallet provider, not by us. To avoid delays, ensure the name on your registered payment account matches the verified name on your l89s account exactly before submitting a withdrawal request.

QWhy has my l89s withdrawal been delayed or rejected?

Withdrawal delays or rejections on l89s are usually caused by one of three things: incomplete or pending KYC verification on your account; an active bonus with a remaining wagering requirement that must be cleared before funds can be released; or a routine security check triggered by the transaction amount. Our team will contact you if action is required on your part. You can also proactively email [email protected] with your withdrawal reference number to request a status update.

QCan I bet on BPL and T20 World Cup cricket matches on l89s?

Yes — cricket betting is one of the standout features on l89s for Bangladeshi players. You can wager on BPL (Bangladesh Premier League), IPL, ICC T20 World Cup, and all international matches featuring the Bangladesh Tigers. Available betting markets typically include match winner, top batsman, total sixes, first-innings runs, over/under totals, and live in-play betting with odds updated ball by ball throughout the match.

QAre the games on l89s fair and how do I know the RNG is not rigged?

All games on l89s are sourced from certified third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — each of which uses independently audited RNG (Random Number Generator) technology to ensure every outcome is genuinely random. RTP percentages for slots typically range from 94% to 97% and are published in each game's information panel, which you can view before placing a real-money bet.

QCan I play live casino games on my mobile from Bangladesh?

Yes — l89s is fully optimised for mobile play on both Android and iOS with no app download required. Live casino tables from Evolution Gaming and Ezugi stream directly through your phone browser in real time. A stable 4G or Wi-Fi connection is recommended for the smoothest experience. Popular tables available to Bangladesh players include Live Baccarat, Live Roulette, Live Blackjack, Dragon Tiger, and Andar Bahar.

QWhat is the minimum stake for cricket and sports betting on l89s?

The minimum bet for cricket and sports betting markets on l89s is ৳50 BDT per selection, making the platform accessible to Bangladesh players at every budget level. Maximum stake limits depend on the specific match, market type, and your account tier — VIP members benefit from higher ceiling limits. All applicable limits are clearly displayed on the bet slip before you confirm, so there are no surprises.

QDoes l89s have a mobile app I can download?

l89s runs as a fully responsive mobile web platform — no separate app download is needed. Open l89s.pro in Chrome on Android or Safari on iOS and the site automatically fits your screen for a native app-quality experience. You can save l89s.pro to your home screen for one-tap access that behaves exactly like an installed app, without consuming device storage. This also means you always have the latest version without manual updates.

QWhat welcome bonus does l89s offer to new players in Bangladesh?

l89s offers a welcome bonus to every newly registered Bangladesh player, typically structured as a matched deposit bonus on your first qualifying deposit — the bonus funds are credited directly to your account wallet. The exact percentage and maximum bonus amount are shown on the l89s promotions page and are updated periodically, especially during high-season events like BPL, IPL, Eid, and Pohela Boishakh. Always review the current offer before registering.

QWhat is a wagering requirement and how does it work on l89s?

A wagering requirement (also called a rollover) is the total amount you must bet before bonus funds can be converted into real withdrawable cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you need to place ৳20,000 worth of bets in total before a withdrawal is permitted. l89s displays the rollover figure clearly in each bonus's terms before you opt in, so you always know exactly what is required.

QCan I use my l89s bonus funds on cricket betting markets?

Whether bonus funds can be used on cricket markets depends on the specific bonus terms — many l89s promotions are multi-product and cover both sports betting and casino games. Cricket bets typically contribute 100% of the staked amount towards clearing the wagering requirement. Some bonuses may restrict usage to specific product categories or apply lower contribution rates on certain markets, so always read the individual bonus terms carefully before opting in.

QHow long do I have to meet the wagering requirement before my l89s bonus expires?

Bonus validity periods on l89s vary by promotion but most bonuses remain active for between 7 and 30 days from the date they are credited to your account. If the wagering requirement is not met within the validity window, the bonus balance and any winnings generated from it are automatically removed from your account. Your active bonus expiry date is always visible inside your account's Bonus section so you can monitor progress at any time.

QDoes l89s have a VIP programme and how do I join it?

Yes — l89s runs a tiered VIP loyalty programme that rewards consistent players automatically. As you wager and accumulate loyalty points your account advances through tier levels, each unlocking progressively better benefits including higher withdrawal limits, faster processing times, dedicated account managers, exclusive reload bonuses, and invitations to VIP-only seasonal events. There is no separate application required — progression is automatic based on your activity. Email [email protected] to check your current tier status.

QIs l89s a safe platform for online gambling in Bangladesh?

l89s uses SSL encryption to protect all data transmitted between your device and our servers, ensuring your personal information and financial transactions are secure at every step. Payment processing is handled through verified encrypted gateways and we do not store full card details on our systems. The platform undergoes regular independent security assessments to maintain the highest standards of player data protection available to Bangladeshi players.

QWhat is the minimum age to gamble on l89s?

The minimum age to register and gamble on l89s is 21 years old — this is a strict platform-wide rule that applies to every player in Bangladesh without exception. Age verification is a mandatory part of the KYC process for every account. Any account found to belong to a person under 21 will be immediately suspended and the full balance forfeited in line with our Terms and Conditions. We take under-age gambling very seriously.

QHow do I self-exclude from l89s if gambling is negatively affecting my life?

To self-exclude from l89s, email [email protected] with the subject Self-Exclusion Request, your registered username, and the exclusion period you want — options range from 1 week up to 5 years, or permanently. Your account will be locked within 24 hours of receiving your request. During any active exclusion period l89s will not send you any marketing or promotional communications. For further guidance on responsible gaming visit our Responsible Gaming page.

QCan I set a deposit limit on my l89s account to control my spending?

Yes — l89s allows you to set daily, weekly, or monthly deposit limits on your account at any time. Once a limit is active it cannot be exceeded regardless of which payment method you use. Requests to decrease your limit take effect immediately. Requests to increase a limit are subject to a mandatory 7-day cooling-off period to help protect against impulsive decisions. To set or update your deposit limit, email [email protected] with the subject Deposit Limit Request.

QHow do I contact l89s support if my question is not answered here?

The l89s support team is available 24 hours a day, 7 days a week. Email [email protected] with your registered username, a clear description of your issue, and any relevant transaction IDs or screenshots. We aim to respond to all enquiries within a few hours. Responsible gaming requests such as self-exclusion and deposit limit changes are treated as the highest priority and handled with complete confidentiality and care.