Responsible Gaming at l89s

🤝Our Commitment to Responsible Gaming

l89s is proud to serve Bangladesh's online gaming community, and with that comes a deep responsibility to ensure that every member on our platform can enjoy cricket betting, live casino, slots, and all other games in a safe, controlled, and enjoyable way. Responsible gaming is not an afterthought at l89s — it is embedded into the architecture of the platform from the ground up.

We understand that for a small number of players, gambling can move beyond entertainment and begin to cause financial or personal harm. That is why l89s provides a comprehensive suite of responsible gaming tools — available free of charge to every registered member at any time — designed to help you stay in control, set personal limits, and seek support whenever you need it.

⚙️Responsible Gaming Tools

l89s provides six core responsible gaming tools designed to give you full control over how, when, and how much you play. All tools are free, confidential, and take effect without delay.

💳Setting and Managing Deposit Limits

A deposit limit is one of the most effective ways to keep your gambling expenditure within a budget you are comfortable with. l89s allows you to set a daily, weekly, or monthly cap on the total amount you can deposit into your account using bKash, Nagad, Rocket, or any other supported payment method. Once a deposit limit is active, it cannot be exceeded regardless of how many separate transactions you attempt.

Deposit limits take effect immediately upon activation. Requests to increase an existing limit are subject to a mandatory 7-day cooling-off period — this delay is intentional and exists to protect you from impulsive decisions made in the heat of the moment. Requests to reduce a limit take effect immediately, with no waiting period. You can request a deposit limit adjustment at any time by emailing [email protected] with the subject line "Deposit Limit Request".

🕐Session Time-Out and Reality Checks

Losing track of time is one of the most common ways in which recreational gambling can gradually shift towards problematic behaviour. l89s addresses this with two complementary features: session time-out and reality checks. A session time-out automatically ends your active gaming session after a duration you choose — for example, 30 minutes, 1 hour, or 2 hours. When the session ends you are logged out and must consciously choose to log back in to continue.

Reality checks complement time-outs by giving you periodic on-screen notifications during an active session. These notifications display the total time you have been logged in during the current session and, optionally, the total amount wagered. Research consistently shows that players who use reality check reminders make more considered decisions about when to stop, compared to those who play without any time-based prompts. Both tools can be configured by contacting [email protected].

🔒Self-Exclusion

If you feel that you need a significant break from gambling, self-exclusion is the most powerful tool available to you. A self-exclusion request instructs l89s to lock your account for a defined period — ranging from a minimum of 1 week to a maximum of 5 years. During the exclusion period, your account will be completely inaccessible: you will not be able to log in, deposit, place bets, or claim bonuses. Any pending bonuses will be voided and remaining balances will be processed for withdrawal in accordance with our standard withdrawal terms.

Self-exclusion takes effect within 24 hours of your request being confirmed by our support team. Once a self-exclusion is active, l89s will not send you any promotional emails or bonus offers for the duration of the exclusion. When a self-exclusion period expires, your account will not be automatically reactivated — you must contact us explicitly to request reactivation, and we will carry out an additional welfare check before reinstating access. You may also request a permanent self-exclusion, which has no expiry date.

🚨Recognising the Warning Signs

Problem gambling can develop gradually, and it is not always easy to recognise the early warning signs in yourself. The following indicators may suggest that gambling has moved beyond healthy entertainment and is beginning to affect your wellbeing:

• Spending more money on gambling than you can afford, or gambling with money that was budgeted for essential expenses such as rent, bills, or food.
• Chasing losses — continuing to gamble with the intention of winning back money you have already lost, often escalating the amounts wagered in the process.
• Gambling to escape stress, anxiety, boredom, or other negative emotions, rather than for entertainment.
• Lying to family members, friends, or colleagues about the amount of time or money spent gambling, or hiding gambling activity.
• Neglecting work, study, family responsibilities, or personal health as a direct result of time spent gambling or thinking about gambling.
• Feeling irritable, anxious, or restless when you are not gambling, or when you try to reduce or stop gambling.
• Borrowing money, selling personal belongings, or using savings to fund gambling activity.

If you recognise any of these patterns in your own gambling behaviour, we strongly encourage you to use one of the responsible gaming tools described on this page, or to contact our support team directly. You do not need to be in a crisis to seek help — reaching out early is always the right decision.

🔞Age Verification and the 21+ Rule

l89s operates a strict 21+ policy. No person under the age of 21 is permitted to open an account, make a deposit, or place a bet on the l89s platform. This policy is not merely a terms-of-service requirement — it is a fundamental ethical commitment that we take seriously. All new registrations are subject to an age verification check as part of our KYC process. l89s reserves the right to request additional age-verification documentation at any point during a member's account lifetime.

If you believe a minor (a person under 21) may have access to your l89s account — for example, through a shared device — please contact us immediately so that we can help you secure the account. We also strongly recommend using device-level parental controls and password protection on any device from which your l89s account can be accessed, to prevent unauthorised use by young people in your household.

💬Getting Help and Support

If you are concerned about your own gambling or the gambling of someone you care about, please do not wait until the situation escalates. l89s's customer support team is available 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6), and all responsible gaming enquiries are handled with complete confidentiality and without judgement. There is no stigma attached to asking for help — reaching out is a sign of strength, not weakness.

When you contact us about a responsible gaming matter, please include your registered username and the specific tool or restriction you are requesting. Your email will be treated as priority correspondence and you will receive a response within a few hours. If you are in immediate distress, please also consider reaching out to a trusted friend or family member while you wait for our response.